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Sales & email
Sales & email · n8n template
Customer Feedback AI Triage: n8n workflow that flags unhappy customers fast
Most feedback can wait, but an angry customer cannot. This workflow reads every comment, scores it, writes a one-line summary and topic, saves it to a sheet and pings you only when someone needs a quick reply.
How the workflow runs
- Form or webhookReceives feedback from an n8n form, your site or a survey tool.
- AI triageScores sentiment, writes a one-line summary and picks a topic.
- Google SheetsLogs every piece of feedback with its score and topic.
- AlertEmails you immediately for negative feedback, with a suggested reply.
What you get
- Every comment scored and tagged
- Instant alert for unhappy customers
- A suggested reply to start from
- A sheet you can chart by topic and month
What you need
- n8n (Cloud or self-hosted)
- Google Sheets
- Gmail or any SMTP email
- Any OpenAI-compatible AI key
Set up in about 10 min
- Get the fileDownload the .json workflow and setup guide.
- ImportIn n8n, open a new workflow and choose Import from File.
- ConnectAdd your own accounts where the sticky notes point.
- ActivateRun once to test, then publish. It keeps running on its own.
Questions
Can it read reviews from Google or Trustpilot?
Any source that can send a webhook or lands in a sheet works. Platform connectors can be added.
What counts as negative?
You set the threshold in one settings node.
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